Last updated: February 2019
These Terms will apply to any contract between us for the sale of Goods to you (“Contract”).
Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our Site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods from our Site.
You should print a copy of these Terms for future reference.
1. INFORMATION ABOUT US
We operate the website www.daretodreamvintage.com We are Dare to Dream Vintage at 11 Duke Street, Princes Risborough, Bucks, HP27 0AT. We are not VAT registered.
2. HOW TO CONTACT US
If you would like to discuss these Terms, your order or our Goods, please contact us at [email protected].
3. OUR GOODS
The images of the Goods on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images.
4. USE OF OUR SITE
5. HOW WE USE YOUR PERSONAL INFORMATION
6. YOUR CAPACITY TO ENTER INTO THE CONTRACT
6.1 By placing an order for the Goods you confirm that you are legally capable of entering into binding contracts.
6.2 It is a crime to use a false name or a known invalid credit card to place an order. Anyone caught deliberately entering an incorrect or fictitious name or using a card that is known to be invalid to place an order will be prosecuted to the fullest extent of the law. We may track every order placed on our Site to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our Site.
7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note our acceptance of your order will take place when we send you an e-mail that confirms that the Goods have been despatched (Despatch Confirmation). The Contract between us will only be formed when we send you the Despatch Confirmation.
7.3 The Despatch Confirmation will be sent to the email address you will provide to us on placing your order. The email will detail the Goods ordered, payment method, the price, postage, delivery address and estimated delivery times. You must check all the details on the Despatch Confirmation and contact us as soon as possible if any details are incorrect.
7.4 To ensure we offer a prompt and efficient service to you, once an order has been placed it is promptly processed. As a result we regret that no changes can be made to that order, subject to condition 7.3 and your rights in condition 9.
7.5 If we are unable to supply you with the Goods, for example because it is not in stock or no longer available or because we cannot meet your requested delivery date we will inform you of this and we will refund the price of the unavailable Goods in full within 3 to 5 working days.
8. CANCELLATION, REFUND AND RETURN
8.1 Subject to condition 8.2, you may amend or cancel the Contract, or return any Goods, up to 14 days following the date on which we deliver the Goods ordered by you.
8.2 You can e-mail us at [email protected] including details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you e-mail us before midnight on the last day of the cancellation period as set out in condition 8.1.
8.3 If you cancel your Contract or choose to return the Goods we will:
8.3.1 refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
8.3.2 make any refunds due to you as soon as possible and in any event within 14 days from the date on which we receive the returned Goods or from the date you provide us with proof that the Goods have been returned.
8.4 We will refund you on the credit card, debit card or PayPal account that you used to pay for the returned Goods.
8.5 Bank processing times for refunds do vary, this is typically within 3-5 working days however this depends on your personal bank. We are not responsible for delays caused by your bank in processing refunds back into your account.
8.6 All returns must be sent to Ricordo, Plomer Green Lane, Downley, High Wycombe, Bucks HP13 5XN.
8.7 Unless you have placed your order in the course of your business, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this condition 8 or anything else in these Terms.
9. OUR RIGHT TO VARY THESE TERMS
9.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
9.2 Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.
9.3 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive.
10.1 Delivery times are dependent on the postal service that we have selected when you placed your order and your delivery address. Please refer to the delivery information [INSERT LINK] for more information. All delivery timescales are estimated timescales only. Goods will be sent to the address given by you in your order. We will not be held liable for failed deliveries where an incorrect address is provided when placing an order.
10.2 We may request that someone signs for your delivery, at which stage, proof of age may be required. If the person accepting delivery does not satisfy our age requirements, we will not be able to complete delivery of your order. If no one is available at your address to take delivery, we will leave you a note to confirm our attempted delivery and to inform you of your options for redelivery or collection from a Royal Mail or courier’s office.
10.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control.
10.4 Delivery of an order shall be completed when we deliver the Goods to the address you gave us and the Goods will be your responsibility from that time.
10.5 Ownership of the Goods will pass to you on successful delivery of the Goods.
10.6 We deliver worldwide (“Delivery Destinations”). However, there are restrictions on some Goods for certain Delivery Destinations, it is your responsibility to check the laws of the country in which the Goods will be delivered.
10.7 If you order Goods from our Site for delivery outside the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
10.8 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
10.9 You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.
11. PRICE OF GOODS AND DELIVERY CHARGES
11.1 The price of the Goods includes VAT (not currently applicable).
11.2 The prices of the Goods will be as quoted on our Site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However our Site contains a large number of Goods and it is always possible that, despite our reasonable efforts, some of the Goods on our Site may be incorrectly priced. We will normally check prices as part of our despatch procedures so that:
11.2.1 where the Goods’ correct price is less than the price stated on our Site, we will charge the lower amount when despatching the Goods to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price; and
11.2.2 if the Goods’ correct price is higher than the price stated on our Site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
11.3 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
11.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
12. HOW TO PAY
12.1 You can only pay for Goods using a debit card, credit card or PayPal.
12.2 Payment for the Goods and all applicable delivery charges is in advance. We will charge your debit card or credit card at the time you place your order.
12.3 All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
12.4 We reserve the right to reject a payment or order that we feel is at risk or could be fraudulent. In this instance the price will be refunded using the same payment method and you will be contacted and offered the opportunity to pay by another means or to cancel your order.
13. OUR LIABILITY
13.1 If we fail to comply with these Terms, we will be responsible for the price of the Goods and for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence.
13.2 We only supply the Goods for domestic and private use.
13.3 We do not in any way exclude or limit our liability for:
13.3.1 death or personal injury caused by our negligence;
13.3.2 fraud or fraudulent misrepresentation;
13.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
13.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
13.3.5 defective products under the Consumer Protection Act 1987.
14. OTHER IMPORTANT TERMS
14.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
14.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
14.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.6 These Terms are governed by English law and the parties agree that the courts of England and Wales will have non-exclusive jurisdiction.